Privacy Policy

1. Introduction

Wieser Electric Ltd. ("Wieser Electric," "we," "us," or "our") respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website wieserelectric.ca or use our services.

By using our website, you agree to the practices described in this policy.

2. Information Collection

We may collect the following types of information:

A. Non-Personal Information:

• Domain name and IP address (used for analytics and website optimization)
• Browser type, operating system, and referral source
• Pages visited and interactions with our website

B. Personal Information:

• Name, email address, phone number (collected when you contact us, sign up for services, or make a purchase)
• Payment details (processed securely via third-party providers)
• Any information voluntarily provided in communications with us

We do not sell or rent your personal information to third parties.

3. Use of Information

We use the collected information to:
✅ Provide and improve our services
✅ Respond to inquiries and provide customer support
✅ Send service-related updates, appointment reminders, and promotional offers
✅ Ensure compliance with legal obligations

4. Data

A. Data Collection Methods

• Directly from Customers: We collect personal and contact information directly from you when you place an order, fill out a contact form, or communicate with us via email, phone, or through our website. This includes details such as your name, email address, phone number, and shipping information.
• Automatically: We may collect certain data automatically when you visit our website, including your IP address, browser type, and device information. This is done through cookies and other tracking technologies to improve your browsing experience.
• Third-Party Sources: We may receive information from third-party service providers, such as payment processors or delivery partners, to complete transactions or fulfill orders.

B. Types of Data Collected

• Personal Information: This includes your name, address, phone number, email, and billing information necessary to process transactions.
• Transactional Data: We collect information about the products you purchase, payment history, and any issues related to your orders.
• Technical Data: This includes information automatically collected through cookies or other tracking technologies, such as your IP address, browser type, and browsing patterns.
• Communication Data: Any information related to your communication with us, including emails, support inquiries, and feedback.

C. How We Use Your Data

We use the collected data for the following purposes:

• Order Fulfillment: To process and deliver orders, payments, and invoices.
• Customer Support: To respond to inquiries, provide assistance, and ensure customer satisfaction.
• Marketing: To send promotional emails, newsletters, and updates, only with your consent. You may opt-out at any time.
• Website Optimization: To improve the functionality of our website, analyze user trends, and ensure a better user experience.

D. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your data.

E. Sharing of Data

We may share your data with trusted third-party service providers for business purposes (but not for marketing) who assist us in operating our website, conducting business, or servicing you. These third parties are obligated to protect your information and only use it for the purposes outlined in this Privacy Policy.

• Payment Processors: To process payments for your orders.
• Shipping Partners: To deliver your orders.
• Service Providers: We may share data with other service providers who help us with marketing, customer support, and other business operations.

We do not sell or rent your personal information to third parties.

5. Security Measures

We use encryption and industry-standard security practices to protect your information. Sensitive data (such as credit card details) is encrypted and securely transmitted. Only authorized personnel can access your personal information.

6. Cookies & Tracking

Our website usescookies to improve user experience and analyze website traffic. You can manage your cookie preferences in your browser settings.

7. Sharing of Information

We may share your data with trusted third-party service providers for business purposes (but not for marketing)who assist us in operating our website, conducting business, or servicing you. These third parties are obligated to protect your information and only use it for the purposes outlined in this Privacy Policy.

• Payment Processors: To process payments for your orders.
• Shipping Partners: To deliver your orders.
• Service Providers: We may share data with other service providers who help us with marketing, customer support, and other business operations.

We do not sell or rent your personal information to third parties.

8. Messaging Terms & Conditions

By providing your phone number, you consent to receive SMS messages from Wieser Electric Ltd., including:
✅Appointment reminders
✅Service updates
✅Promotions and special offers

• Message Frequency: Message frequency varies.
• Cost Disclosure: Message and data rates may apply.
• Opt-Out: ReplySTOP to opt-out at any time from Wieser Electric, and no further messages will be sent.
• Customer Support: ReplyHELP for assistance or contact us atconnect@wieserelectric.ca.

For more details, see our Terms & Conditions.

If you wish to be removed from receiving future communications, you can opt out by texting STOP.

9. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here, and continued use of our website implies acceptance of these updates.

11. Contact Information

For questions regarding this policy, contact us at:

📧Email: connect@wieserelectric.ca
📞Phone: (866) 691-6399
📍Mail: Attn: Privacy Officer, 50 Patrick St., Kingston, ON K7K 3N8